Shipping policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

There may be delays in processing due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

***Free shipping on orders over $100.

Shipping options (Standard)	Estimated delivery time	Price
Orders -0.004lb–2.013lb	3 to 7 business days	$6.95
Orders 2.006lb–5.013lb	3 to 7 business days	$8.95
Orders 5.007lb–8.014lb	3 to 7 business days	$12.95
Orders 8.007lb–10.013lb	3 to 7 business days	$15.95

International Shipping

We offer international shipping to 236 countries worldwide (*subject to import duties and taxes upon delivery).

If you would like to inquire about countries we don’t ship to, email us at support@shopatgrays.com.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping options (Standard)	Estimated delivery time	Price
Orders -0.004lb–10.005lb	8 to 20 business days	$35.00
Orders 9.996lb–20.005lb	8 to 20 business days	$49.00

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Gray’s is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days (20 days for international) of receiving your shipping confirmation email, please contact us at support@shopatgrays.com with your name and order number, and we will look into it for you.

A confirmation of a tracking number will be provided via email or SMS once the order has been fulfilled.

Shipping to P.O. Boxes

Some carriers (UPS and FedEx) have limitations around shipping to P.O. Boxes. Visit their website below to view the shipping FAQs and guidelines for more information.

UPS

https://www.ups.com/worldshiphelp/

FedEx

https://www.fedex.com/en-us/shipping/faqs.html#delivery

Refunds, returns, and exchanges

Please refer to our return policy for more information.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@shopatgrays.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@shopatgrays.com.

_____________________________________________